Shipping policy
WAKKAZ Shipping Policy
Delivery Partner
All WAKKAZ orders within South Africa are currently shipped via Aramex. Once your order is dispatched, Aramex assumes responsibility for delivery to the address provided at checkout.
Order Processing Time
Orders are processed within 1 to 3 business days of purchase. You will receive a dispatch confirmation email once your order has been handed over to Aramex.
Delivery Areas
We currently ship to addresses within South Africa, including major metros and outlying areas serviced by Aramex. Delivery to remote or rural areas may take longer than standard estimates. If Aramex is unable to service a particular address, we will contact you to arrange an alternative.
Estimated Delivery Times
- Major metros (Johannesburg, Cape Town, Durban, Pretoria): 2 to 4 business days after dispatch
- Regional towns and outlying areas: 3 to 7 business days after dispatch
- Rural or remote areas: up to 10 business days after dispatch
These are estimates provided by Aramex and are not guaranteed. Delivery times may be affected by weather, public holidays, high order volumes, customs processes, or other circumstances beyond our control.
Shipping Fees
Shipping fees are set at checkout based on your selected delivery option. We may offer free shipping promotions from time to time, which will be clearly indicated at checkout.
Order Tracking
Once your order is dispatched, you will receive a tracking number and a link to Aramex's tracking portal via email or SMS. You can use this to monitor your shipment's progress in real time. Please allow up to 24 hours for tracking information to update after dispatch.
Delivery Attempts and Collection
Aramex will typically attempt delivery to the address provided at checkout. If no one is available to receive the parcel, Aramex may leave a notification, attempt redelivery, or hold the parcel at a nearby Aramex facility for collection, depending on their local process. Please ensure someone is available at the delivery address or that the address is accurate to avoid delays.
Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order. Wakkaz is not responsible for delays or non-delivery resulting from an incorrect, incomplete, or outdated address provided at checkout. Additional fees may apply if a parcel needs to be redirected or reshipped due to address errors.
Lost, Delayed, or Damaged Shipments
If your order has not arrived within the estimated delivery window, or if your parcel arrives damaged, please contact us at wakkazsupport@gmail.com with your order number so we can investigate with Aramex. Claims for lost or damaged shipments should be reported within 7 days of the estimated delivery date.
Signature and Proof of Delivery
Aramex may require a signature on delivery for certain orders. Proof of delivery, including signature or delivery confirmation, will be available through the Aramex tracking system.
Multiple Shipments
Orders containing multiple items may be shipped separately depending on stock availability and warehouse location. If your order is split into multiple shipments, you will receive separate tracking information for each parcel at no additional shipping cost to you.
Public Holidays
Aramex does not operate on South African public holidays, and processing or delivery times may be extended around these dates. We will notify customers of any expected delays during peak periods.
Contact Us
If you have questions about your shipment or this Shipping Policy, please contact us at: WAKKAZ Email: wakkazsupport@gmail.com