Refund policy

Refunds for Defective or Damaged Goods:

Consumer Rights

If goods are defective, damaged, or do not conform to the specifications advertised, customers are entitled to remedies under the Consumer Protection Act, including:

  • Repair of the goods
  • Replacement of the goods
  • Refund of the purchase price (partial or full)

Reporting Defects and Logging Returns

Timeline: Defects and/or Returns for non-defective products must be reported/logged within 14 days of receipt

Method: Contact wakkazsupport@gmail.com with:

  • Order number and purchase date
  • Detailed description and photos of the defect
  • Proof of purchase

Our Response

We will:

  • Assess the claim within 5 business days
  • Request photographic evidence if necessary
  • Offer repair, replacement, or refund at our discretion
  • Provide return instructions and prepaid shipping label (where applicable).

Customers should allow 10-15 business days for assessment and processing. If repair/replacement is offered, timeline depends on product availability.


Return Procedure:

How to Return Goods

  • Email wakkazsupport@gmail.com with your order number and reason for return
  • Await return authorization and instructions
  • Pack goods securely in original packaging if available
  • Include original invoice/receipt and all documentation

Shipping Return Costs

Customer-initiated returns (defect): WAKKAZ bears the responsibility for shipping costs.

Customer-initiated returns (non-defect): Customer responsible for shipping costs, unless stated otherwise

Return Tracking

Customers must obtain tracking numbers for all returns

Items sent without tracking are at customer's risk

We are not responsible for loss in transit.


Refund Processing:

Refund Timeline

Once returned goods are received and inspected: 5-10 business days.

Refunds will be processed to the original payment method.

Bank processing time: Additional 3-5 business days.


Refund Amount

Full refunds: Original purchase price

Deductions: Non-refundable shipping costs may be deducted (unless return is due to company error or defect)

Refund Status

Customers can request refund status up to the maximum of 7 days after an order received. We will provide email updates when refund is initiated and processed.

Sale and Clearance Items

Items purchased at reduced prices or during sales/clearance events:

  • May have modified return periods (e.g., 14 days instead of 30)
  • Cannot be exchanged for full-price versions
  • Will be refunded at the sale price paid, not original retail price
  • This will be clearly stated at point of purchase

Special Circumstances

Damaged During Shipping

  • Report damage within 48 hours of delivery
  • Provide photos and packaging evidence
  • We will arrange replacement at no cost
  • Original damaged item must be returned (if feasible)

Wrong Item Sent

  • Report within 7 days of receipt
  • Provide order number and photos
  • Return wrong item (prepaid) and receive correct item at no additional cost

Missing Items

  • Report within 14 days if items from order are missing
  • Provide proof of purchase and photos
  • We will ship missing items or issue refund

Payment Method Refunds

Credit/Debit Cards

Refund credited to card account

Processing time: 3-10 business days depending on bank

Contact your bank if refund doesn't appear within 10 days

Bank Transfer / EFT

Refund transferred to account provided at purchase

Processing time: 3-5 business days

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery address
  • Inspecting goods upon receipt for visible damage
  • Reporting issues within required timeframes
  • Ensuring goods are properly packaged for return
  • Following return instructions provided by company
  • Maintaining proof of purchase and tracking numbers


Dispute Resolution:

Complaints Procedure

If a customer is unsatisfied with refund outcome:

  • Submit formal written complaint within 30 days
  • Include: order number, issue description, and supporting evidence
  • Send to: wakkazsupport@gmail.com
  • We will respond within 10 business days

Company Rights

We reserve the right to:

  • Refuse refunds for items that violate this policy
  • Deduct costs from refund if goods are damaged beyond normal wear
  • Investigate suspicious or fraudulent return patterns
  • Modify this policy with 30 days' notice to customers
  • Reject returns that do not comply with documented procedures

Policy Updates

This policy may be updated at any time. Continued use of our services constitutes acceptance of the updated policy.