Privacy policy
Wakkaz Privacy Policy
Wakkaz respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shop in our stores, or otherwise interact with us.
By using our Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us
Account & Order Information: Name, email address, phone number, billing and shipping address when you create an account, place an order, or sign up for our newsletter.
Customer Support Communications: Information you provide when contacting us for support, including order enquiries, warranty claims, or returns.
Cookies & Similar Technologies: We use cookies, pixels, and similar tracking technologies to remember your preferences, understand site usage, and deliver relevant advertising. See Section 6 for more detail.
Information from Third Parties
We may receive information about you from payment processors, shipping partners, marketing platforms, and social media platforms if you interact with our content or ads on those platforms.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including prescription verification and shipping
- Create and manage your account
- Provide customer support and respond to inquiries
- Send order confirmations, shipping updates, and service communications
- Send marketing communications, promotions, and product recommendations (where permitted, and always with an opt-out)
- Personalize your shopping experience, including virtual try-on and style recommendations
- Improve our website, products, and services through analytics
- Detect, prevent, and address fraud, security issues, or technical problems.
- Comply with legal obligations, including those related to optical products and prescriptions
How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers: Payment processors, shipping and fulfillment partners, IT and hosting providers, and marketing/analytics vendors, solely to help us operate our business.
Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
Legal Compliance: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Wakkaz, our customers, or others.
With Your Consent: For any other purpose disclosed to you at the time we collect the information, or with your consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Prescription information is retained in accordance with applicable optical and healthcare record-keeping regulations.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing
- Opt out of the sale or sharing of personal information for targeted advertising (note: Wakkaz does not sell personal information)
- Withdraw consent for marketing communications at any time.
- Data portability, where applicable
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in and remember your cart
- Understand how visitors use our site (analytics)
- Deliver relevant advertising on our site and third-party platforms
Data Security
This website is being hosted through Shopify, which is a very secure and trusted platform trusted by millions of other businesses.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date, and where required, we will notify you of material changes.
Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at: wakkazsupport@gmail.com